All our patients have a right to privacy
At the San we respect every patient’s right to privacy and our obligation to protect your personal information. We will collect, use and share the minimum amount of personal information required to ensure that you receive a high level of health care at all times in a safe setting.
This includes both paper and electronic records.
What personal information do we collect and hold about patients?
We will collect your personal information directly from you where it is practical to do so. This could include your name, date of birth and contact details, and your medical history. We also collect information from third parties such as your GP and referring doctor, and your MyHealthRecord if you have one. The information we collect about you depends on the service you are receiving, if you are admitted or are an outpatient, or you are receiving health care services in the home. Some personal information is collected to provide you with our services, and some because we are required by law to do so.
How do we collect and handle your personal information, and for what purposes do we use and disclose it?
We will collect your personal information discreetly and store it securely. We will need to share your personal information with people involved in your care and managing your treatment. This may include units and departments within the San, other treating health services or hospitals, doctors or clinical staff, pathology labs, radiology and nuclear medicine services. We may also need to share your personal information with your carer(s), guardian(s), authorised representative(s) and/or medical treatment decision makers.
We will provide relevant personal information to your health fund, any third-party insurer, the Department of Veterans’ Affairs, Medicare Australia, Government Registries, Clinical Quality Registries, the NSW Cancer Institute, the National Cancer Registry, the Commonwealth Department of Health, NSW Department of Health or to other entities when we are required by law to do so.
Do we use your information for direct marketing or other purposes?
We may, with your consent, use the personal information, including health information, we have collected about you to contact you from time to time. This may be by phone, email or post. AHCL and/or our San Foundation may contact you to provide you with information regarding our programs, services, events, research forums, promotions and opportunities, or to ask you for your support, either by volunteering, philanthropic donations or otherwise. To help us improve our standards, we may also ask for your feedback on our services through surveys.
You can opt-out of receiving this communication at any time by contacting our Privacy Officer.
As a Christian organisation we are committed to holistic care, including your spiritual needs while you are receiving care. Chaplains and pastoral care workers are part of our care team and accredited community representatives regularly visit our hospitals. You may request a visit from a representative of your faith, and with your consent we may share your personal information for this purpose. Alternatively, you may request that no chaplain or visiting faith representative call on you while you are a patient in an AHCL hospital.
How can you access or correct your personal information?
We will take reasonable care to ensure the personal information collected about you is accurate and complete. You may request access to, or correction of, the personal information we hold about you, by contacting our Privacy Officer.
How can you make a complaint?
You can make a complaint in writing to our Privacy Officer. We will need to verify your identity, and we will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
You may contact the Privacy Commissioner if you are not satisfied that the Hospital has resolved your complaint.
Our contact details
Sydney Adventist Hospital, San Radiology & Nuclear Medicine, and SAH Pharmacy
San Day Surgery Hornsby